Complete Prime Residential Limited repair reporting

Welcome to our online repair reporting system Fixflo where you conveniently report repairs through to us.

However if you are experiencing a genuine maintenance emergency outside of our normal office hours, please report the issue via FixFlo https://completeletting.fixflo.com.

Lost Keys

If you have lost your house keys, please contact an emergency locksmith. Do note that this must be at your own expense.

Gas Leak Emergency

National Grid – 0800 111 999

Water Leak

If you are experiencing a water leak, please ensure you mitigate any further damage caused by isolating the water at the mains stopcock.

Loss of power or water

If you have a total loss of power or water supply, please check with the appropriate utility company to ensure that services have not been temporarily disrupted before contacting us.

Non-Emergency Repair

With any other repairs, please report this via FixFlo https://completeletting.fixflo.com and your respective property manager who will pick this up on their return to the office.

Important

Should your building have a concierge or porter, contact them in the first instance as they may be able to help rectify your problem. If you are a tenant living in a recently completed property under warranty, please refer to your home information manual for details of emergency contacts.

Your Landlord will only accept responsibility for genuine emergency out-of-hours repairs. They reserve the right to challenge any unsubstantiated call-outs and associated costs incurred.

All submitted reports are sent straight to your property manager at Complete Prime Residential.

Please be as descriptive as possible and always provide a photo of the problem when you can. To report issues please go to: https://completeletting.fixflo.com

You will receive an email from Fixflo with further details about the service and how to set up our account.

1 What is the problem?

Please confirm whether this issue is in a private area, or a communal area.

Location of the issue *

Private

Communal

So that your problem is dealt with as quickly as possible please provide us with as many of the details as possible for the affected appliance. Please include the appliance type, make, model and serial number (if possible). Please also provide an outline of the problem and describe any warning lights or unusual sounds.

Light Bulbs: Please explain what the problem is and item(s) affected in as much detail as possible. e.g type and size of bulb, screw cap/bayonet cap, standard, compact, LED, halogen etc.

Fences: Please explain the problem in as much detail as possible. For non-timber fences also include what material the fence is made out of. Please also upload photos of the fence.

Please state the number and (if possible) the size of those affected and upload photos of it/them. Please also include any other relevant details in this section.

Please explain the extent of the leak by reference to: (a) how big a container is needed and how often the container has to be emptied e.g. one cup every hour or one cup every day; and (b) whether the leak is constant or intermittent. Please also provide us with as many details as possible about the item that is leaking.

Please explain the problem in as much detail as possible and provide details of which room or rooms are affected, when the problem was first noticed and how frequent the problem is.

Please advise what is required, giving as much detail as possible.

Appliance type *

Make *

Model *

Serial number

Number of flights of stairs to the appliance

Type of bulb (e.g. standard or LED) *

Size of bulb (e.g. standard or compact) *

Bulb fittings (e.g. screwcap or bayonette) *

Number of bulbs affected *

Fence description (eg wood or wire) *

Number affected *

Size of item *

Only toilet in property *

No Yes

How big a container is needed for the leak? *

How often do you have to empty it? *

Is the leak constant or intermittent? *

Which room(s) affected? *

The text may not be longer than 50 characters.

When was the problem first noticed? *

How frequent is the problem? *

Fault detail *

Please include as much useful information as possible about the issue Please advise when you would like the service to take place, (if applicable) how frequently you would like it to happen, and any other information about the service required

Click on a picture to continue Please select an option above Please enter relevant notes

2 Add photos

Please add up to 10 photos, video or audio files (max: 30mb each) to help explain the problem.

Upload file(s) *

Please upload file(s) to continue. This should help understand the issue better.

3 Address details

Address

Search by address

Address

Town

Postcode

Results

4 Your contact details

No reporting occupier)

This issue will be raised without a reporting occupier

Title

First name

Surname

Email address

Telephone number

Telephone number (alt.)

5 Confirm and send

Further notes

*e.g. parking restrictions or limited access for vans

I give authority for my property to be accessed without me being present

I want to be present when the work is carried out

Alarm information

*If there are alarms in the property, please provide details

Parking restrictions

*If there are parking restrictions near the property, please provide details

Is there a vulnerable occupier at this property?

I agree to the terms and conditions

Remember my details next time

View the privacy notice

Submit Issue

1 What is the problem?

Please click on the relevant picture

2 Add photos

3 Address details

4 Your contact details

No reporting occupier)

5 Confirm and send

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